SIR30216 Certificate III in Retail Overview
This qualification provides the skills and knowledge for an individual to operate within the retail industry. Multiskilling in interacting with customers, working in a team, resolve problems, using sales techniques and meeting organisational expectations working under limited supervision.
Work would be undertaken in supermarkets, specialty retailers and franchise retail outlets.
This course can be delivered in two ways:
1. In a flexible program of classroom training, self-paced learning activities and assessment. Students have 12 months to complete the course.
2. As a work-based traineeship program over a 12 month period in NSW.
There are no entry requirements for this qualification.
Students will be required to provide their USI and complete a language, literacy and numeracy test.
Training is conducted:
1 Classroom – Training and assessment takes place in a classroom and involves discussions, presentations and activities in a simulated workplace environment.
2 Self-directed learning – Further study, personal research and reflection are done by participants in their own time.
Assessment will be carried out throughout the duration of the qualification. Feedback will be given to students by the Assessor. The combination of assessment methods used will be used to determine whether you have completed each unit in the course.
These may include:
- Short Answer Questions
- Role plays and Observations
- Third party reports
This course is delivered across Australia, funding may be available for eligible participants in New South Wales.
To be eligible for a subsidised place in New South Wales, you must be:
- an Australian Citizen, Australian Permanent Resident, Humanitarian Visa Holder or NZ Citizen
- 15 years old or over
- Living or working in NSW
- No longer be at school or equivalent.
There are student fees that must be paid. Some students may be fee exempt. Check to see if your eligible click HERE
First Qualification $1,450
Second Qualification $1,750
CLICK HERE to learn more
Please CLICK HERE to download a copy of the student handbook.
If you are ineligible for government subsidised training, or would rather undertake this course on a fee-for-service (FFS) basis, please contact ARC Training on 1300 793 146 or click CONTACT
The range of units of competency provides participants with the operational skills and knowledge to work effectively in entry level and supervisory roles within the retail industry.
Participants will need to complete a total of thirteen (13) units of competency, eight (8) core units and five (5) elective units of competency. Here are the units that are available in our standard SIR30216 Certificate III in Retail.
Keep in mind, one of our ARC Training representatives will be happy to discuss unit selection, recognition of prior learning and your learning needs.
|SIRXCEG001||Engage the customer|
|SIRXCEG002||Assist with customer difficulties|
|SIRXCEG003||Build customer relationships and loyalty|
|SIRXCOM002||Work effectively in a team|
|SIRXIND001||Work effectively in a service environment.|
|SIRXRSK001||Identify and respond to security risks|
|SIRXSLS001||Sell to the retail customer|
|SIRXWHS002||Contribute to Work Health and Safety.|
|SIRRINV001||Receive and handle retail stock|
|SIRXIND002||Organise and maintain the store environment.|
|SIRXIND003||Organise personal work requirements|
|SIRRMER001||Produce visual merchandise displays|
|SIRWSLS002||Analyse and achieve sales targets|
RTO Code 91007
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