How To Choose The Right Course
Pick your chosen field and compare courses at a glance
Business Courses
- Do you need staff who are good at problem solving and taking initiative?
- Do you need to foster staff ability to work in teams?
- Do you want to encourage honest, reliable and good communication?
| Course name | Duration | ARC Entry Requirements | Course Requirements | Possible roles in this industry |
|---|---|---|---|---|
| BSB20115 Certificate II in Business | Delivered Under Smart and Skilled | Over 1 month | None | – Administration assistant – Clerical worker – Data entry operator – Information desk clerk – Office Junior – Receptionist | |
| BSB20215 Certificate II in Customer Engagement | Delivered Under Smart and Skilled | Over 1 month | None | – Call or contact centre agent – Customer service representative – Telesales representative | |
| BSB30115 Certificate III in Business | Delivered Under Smart and Skilled | Over 2 months | None | – Customer service officer – Data entry operator – General clerk – Payroll officer – Office junior all rounder – Receptionist | |
| BSB30215 Certificate III in Customer Engagement | Delivered Under Smart and Skilled | Over 2 months | None | – Customer engagement agents or operators – Customer service representatives – Telesales representatives | |
| BSB30415 Certificate III in Business Administration | Delivered Under Smart and Skilled | Over 2 months | None | – Accounts receivable clerk – Accounts payable clerk – Clerk – Data entry operator – Junior personal assistant – Receptionist – Office administration assistant – Office administrator – Word processing operator | |
| BSB40215 Certificate IV in Business | Over 6 months | None | – Accounts clerk – Customer service adviser – Administrator/clerk – Legal and medical receptionist – Student services officer | |
| BSB40315 Certificate IV in Customer Engagement | Over 6 months | None | – Contact centre team leader – Quality assurance coordinator – Customer engagement coach – Analyst – Scheduler – Complex enquiry customer engagement operator | |
| BSB40515 Certificate IV in Business Administration | Over 6 months | None | – Accounts supervisor – Executive personal assistant – Office administrator – Project assistant | |
| BSB42015 Certificate IV in Leadership and Management | Over 6 months | None | – Coordinator – Leading hand – Supervisor – Team leader | |
| BSB51915 Diploma of Leadership and Management | Over 12 months | None | – Manager – Team leader – Supervisor |
Retail Courses
- Do you need staff who can respond to difficult customers in an appropriate way?
- Do you need to foster staff ability to work weekends and evenings?
- Do you want to encourage confident communication with a diverse range of people?
| Course name | Duration | Level of difficulty/workload | Entry requirements | You could probably fill roles such as |
| Retail | Over 2 months | None | – Sales assistant – Customer service assistant – Senior sales assistant – Point-of-sale operator |
Community Services Courses
- Do you need staff who have a passion for caring and helping others?
- Do you need to foster staff ability to be patient, even in sometimes difficult situations?
- Do you want to encourage excellent communication skills?
| Course name | Duration | Level of difficulty/workload | Entry requirements | You could probably fill roles such as |
| CHC33015 Certificate III in Individual Support | Delivered Under Smart and Skilled | Over 3 months | None | Accommodation support worker Assistant in nursing Home care assistant In-home respite worker Care service employees Nursing assistant Personal care assistant Community care/support worker Residential care worker Support worker | |
| CHC43015 Certificate IV in Ageing Support | Over 3 months | None | Accommodation support worker Assistant hostel supervisor Care supervisor Care team leader Day activity worker Personal care worker Program coordinator – social programs Residential care worker | |
| CHC43115 Certificate IV in Disability | Over 3 months | None |
Accommodation support worker Assistant in nursing Home care assistant In-home respite worker Care service employees Nursing assistant Personal care assistant Community care/support worker Residential care worker Support worker |
Manufacturing Courses
- Do you need staff who like processes?
- Do you need to foster staff ability to work in a socially diverse environment?
- Do you want to ensure a safe workplace for your staff and others?
| Course name | Duration | Level of difficulty/workload | Entry requirements | You could probably fill roles such as |
| MSS30316 Certificate III in Competitive Systems and Practices | Delivered Under Smart and Skilled | Over 3 months | None | Job roles related to this qualification may be in small or large organisations and include individuals who must support, facilitate or lead the work of others. For example, team leaders, process or operational specialists in production, office, transport and logistics, members of project teams implementing competitive systems and practices, and other job roles which require similar skills. The qualification can also apply to tradespersons in a maintenance or production role. |
Logistics Courses
- Do you need staff who are organised?
- Do you need to foster staff enjoyment of practical work over theoretical work?
- Do you want to support staff working long and varied hours?
- Do you want to ensure a safe workplace for your staff and others?
| Course name | Duration | Level of difficulty/workload | Entry requirements | You could probably fill roles such as |
| TLI31616 Certificate III In Warehousing Operations | Delivered Under Smart and Skilled | Over 3 months | None | Warehouse worker Storeman Forklift driver Receiving and despatching Storing, picking, packing and scanning orders |
Hospitality Courses
- Do you need staff who are organised?
- Do you need to foster staff enjoyment of practical work over theoretical work?
- Do you want to support staff working long and varied hours?
- Do you want to ensure a safe workplace for your staff and others?
ARC Training respectfully acknowledge the traditional custodians of the Country of all locations where our learning activities are hosted. We extend our respect to Elders, past and present, and acknowledge our future generations of Aboriginal people and their continuing connection to land, water, and community. We also respectfully acknowledge the Country, family and cultural values of our students who travel to join us for a learning journey.
