Business Courses

This is a full list of available courses.

BSB20115 Certificate II in Business

This qualification reflects the role of individuals to undertake work in a business environment. To develop and build a broad range of knowledge and skills to carry out a range activities. To complete fundamental business tasks and provide support to the team. This course can be delivered in a flexible program of classroom training and self-paced learning activities and students have up to 12 months to complete the course.

Possible job roles include:

  • Office junior
  • Data entry operator
  • Administrative assistant

BSB20215 Certificate II in Customer Engagement

This qualification reflects the role of individuals to work in an entry roles in a business environment. To develop and build a broad range of knowledge and skills to carry out a range activities. To capture data, engage with customers and provide support to the team. This course can be delivered in a flexible program of classroom training and self-paced learning activities and students have up to 6 months to complete the course.

Possible job roles include:

  • Customer service officer
  • Call centre operator

BSB30115 Certificate III in Business

This qualification reflects the role of individuals to undertake work in a business environment with a focus on administration and customer service. To develop and build a broad range of knowledge and skills to carry out a range activities. To complete fundamental business tasks and provide support to the team. This course can be delivered in a flexible program of classroom training and self-paced learning activities and students have up to 12 months to complete the course.

Possible job roles include:

  • General clerk
  • Data entry operator
  • Sales assistant

BSB30215 Certificate III in Customer Engagement

This qualification reflects the role of individuals to work in an entry role in a business environment. To develop and build a broad range of knowledge and skills to carry out a range activities. To capture data, engage with customers and provide support to the team. This course can be delivered in a flexible program of classroom training and self-paced learning activities and students have up to 12 months to complete the course.

Possible job roles include:

  • Customer service operator
  • Call centre operator

BSB30415 Certificate III in Business Administration

This qualification reflects the role of individuals to work in an administrative environment. To develop and build a broad range of knowledge and skills to carry out a range activities. To complete administrative tasks and provide support to the team. This course can be delivered in a flexible program of classroom training and self-paced learning activities and students have up to 12 months to complete the course.

Possible job roles include:

  • Accounts receivable clerk
  • Accounts payable clerk
  • General clerk
  • Data entry operator
  • Junior personal assistant
  • Receptionist
  • Office assistant
  • Office administrator
  • Word processing operator

BSB40215 Certificate IV in Business

This qualification reflects the role of individuals to work in supervisor-level roles in a business environment. To develop and build a broad range of knowledge and skills to provide solutions, analyse information and provide support to the team. This course can be delivered in a flexible program of classroom training and self-paced learning activities and students have up to 6 months to complete the course.

Possible job roles include:

  • Accounts clerk
  • Customer service officer
  • Office administrator
  • Legal and medical receptionist
  • Student services officer

BSB40315 Certificate IV in Customer Engagement

This qualification reflects the role of individuals to work in supervisor-level roles in a business environment. To develop and build a broad range of knowledge and skills to provide solutions to complaints, responding to customers, developing team members and completing administrative tasks. This course can be delivered in a flexible program of classroom training and self-paced learning activities and students have up to 6 months to complete the course.

Possible job roles include:

  • Call centre team leader
  • Call centre operator
  • Customer service officer
  • Quality assurance coordinator
  • Customer engagement coach
  • Analyst

BSB40515 Certificate IV in Business Administration

This qualification reflects the role of individuals to work in supervisor-level roles in a business environment. To develop and build a broad range of knowledge and skills to provide solutions, analyse information from different sources and provide administrative support to the team. This course can be delivered in a flexible program of classroom training and self-paced learning activities and students have up to 6 months to complete the course.

Possible job roles include:

  • Administrative coordinator
  • Accounts supervisor
  • Receptionist
  • Administrator
  • Executive personal assistant
  • Project assistant

BSB42015 Certificate IV in Leadership and Management

This qualification reflects the role of individuals to work in a sales leadership environment. To develop and build a broad range of knowledge and skills to sell products and services to people and business, provide sales solutions, analyse information and provide support to the team. This course can be delivered in a flexible program of classroom training and self-paced learning activities and students have up to 12 months to complete the course.

Possible job roles include:

  • Administrator
  • Sales representative
  • Account coordinator

BSB51915 Diploma of Leadership and Management

This qualification reflects the role of individuals to provide leadership and work in a business environment at a management level. To research, develop and implement work tasks, solutions and monitor the tasks of others to achieve targets. This course can be delivered in a flexible program of classroom training and self-paced learning activities and students have up to 12 months to complete the course.

Possible job roles include:

  • Business manager
  • Sales team manager
  • Team leader
  • Supervisor

The business sector is one of the largest and most multi-faceted industries in Australia, with sub-industries including: financial and insurance services; information media and telecommunications; professional, scientific and technical services; public administration and safety. The business workforce is generally highly qualified, with New South Wales and Victoria holding the largest share of this workforce. Business is a forever-expanding segment of the Australian labour force with strong employment projected, reflecting ongoing demand for the services of highly educated workers within the economy.

Possible jobs in this industry include:

  • Receptionist
  • Business development manager
  • Sales team leader

With business being one of the most versatile industries you could work in, ARC offers a wide range of courses for all levels of knowledge and skillsets so you can develop your career in whatever direction you want!

Source: Department of Jobs and Small Business, Australian Jobs 2018 Report, 2018.